Job detail
Staffing Coordinator
Topaz HR
Brooklyn, New York, United States
Job description
Company Overview
Our client is a growing home healthcare organization dedicated to providing compassionate, high-quality care to patients throughout New York. They are seeking a dependable, organized, and proactive Staffing Coordinator to join their team and help ensure patients receive consistent, uninterrupted home care services.
Position Overview
Our client is seeking a highly organized and proactive Staffing Coordinator to oversee daily caregiver scheduling and ensure patients receive consistent, uninterrupted home care services. This full-time, in-office position is based in Williamsburg, NY and plays a vital role in coordinating caregiver coverage, resolving scheduling challenges, and supporting patients, caregivers, and clinical teams in a fast-paced environment.
The ideal candidate thrives under pressure, excels at multitasking, communicates effectively, and takes ownership of ensuring every patient receives the care they need. Flexibility to work overtime when operational needs require additional staffing support is expected.
Location: Williamsburg, NY
Work Setting: In-Office
Employment Type: Full-Time
Responsibilities
- Coordinate and schedule Home Health Aides (HHAs) based on patient needs, caregiver availability, location, language, and qualifications.
- Monitor daily schedules and proactively resolve call-outs, staffing shortages, scheduling conflicts, and last-minute coverage needs.
- Coordinate start-of-care scheduling for new patients.
- Utilize HHAeXchange to manage schedules, verify Electronic Visit Verification (EVV), and resolve scheduling discrepancies.
- Investigate and follow up on missed, incomplete, or late visits to ensure continuity of care.
- Maintain accurate scheduling records, case notes, and service documentation.
- Communicate scheduling updates with caregivers, patients, families, and internal team members.
- Serve as a liaison between patients, caregivers, nurses, and administrative staff.
- Monitor scheduling performance and operational metrics, including missed visits and staffing efficiency.
- Escalate clinical concerns or complex scheduling issues to the appropriate team.
- Ensure scheduling activities comply with agency policies and payer guidelines.
Qualifications
- High school diploma or equivalent required.
- Previous experience in healthcare scheduling, staffing coordination, home health, or a related healthcare environment preferred.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- High attention to detail and ability to work independently.
- Proficiency with Microsoft Office 365 and general computer applications.
- Minimum typing speed of 40 WPM.
- Experience with HHAeXchange, EVV systems, Salesforce, or similar scheduling software is preferred.
- Bilingual in Spanish, Russian, or another language commonly spoken in the NYC area is a plus.
- Reliable attendance and dependable transportation are required.
Compensation & Benefits
- $25.00-$30.00 per hour, based on experience.
- Competitive Bonus structure depending on perfromance.
- Full-time, stable employment.
- Opportunities for professional growth and career advancement.
- Supportive, collaborative team environment.
EEO Statement
Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.
Please Note
Topaz HR is managing the recruitment process for this opportunity. Additional information about the organization will be shared with qualified candidates during the interview process. All hiring decisions will be made directly by the employer.